Change payment method - An improved user experience
If a payment was not successful when placing an order, the customer has the option to change the payment method. For example, if a payment did not work, the customer will receive a link from us to change the payment method.
The payment methods can be switched to either credit/debit card, Google Pay and Apple Pay if the payment was not successful in the first attempt.
How can the payment method be changed?
If a payment cannot be made, the customer will be informed by e-mail. This e-mail will contain a link and the detailed procedure how to change the payment method.
If a payment method has been successfully changed, the customer will receive the appropriate notification.
It is not necessary to inform a Vendor about the change to another payment method. The vendor is automatically informed when a customer makes the next payment.
For further questions, please feel free to contact our support team.
Best regards
Your CopeCart Team